APM built new processes for a client that had an internal audit with findings. We developed a database-driven solution with forms, error checks, and automated reports. The process we created tracked new requests from creation to final approval, had the ability to create change forms, automated invoice reconciling, and generated metrics reports and Power Bi dashboards. The value of this process improvement was demonstrated a year later when the group went through an audit follow up with zero findings. The process also enables the group to take on additional workload without adding additional resources.